Through our state of the art Managed Services Software and our highly trained WINDOWS and APPLE Technicians, the Technology Centre can proactively monitor & address potential issues before they become problems. We can provide cost effective, tailor made solutions to suit your requirements, offering in-house IT support to full IT support services. Let us focus on your IT so you can focus on your business.
Service plan options
All plans are tailor made to suit your business requirements. Our basic four plan structures are as follows:
| Service Options |
Onsite Maintenance Agreement |
Remote Maintenance Agreement |
Service Level Agreement |
Managed Services Agreement |
| Learn More | Learn More | Learn More | Learn More | |
| Support on demand | • | • | • | • |
| Requested Maintenance | • | n/a | n/a | n/a |
| Basic Consulting | • | • | • | • |
| Research & in house support | • | • | • | • |
| Services Agreement | • | • | n/a | n/a |
| Discounted labour rates | • | • | • | • |
| Scheduled Proactive Maintenance | Option | Option | • | • |
| Scheduled Remote Maintenance | • | • | • | |
| Remote Access on demand | Option | Option | • | |
| Monitoring 24/7 | Option | Option | • | |
| Fixed Term Contracts | Option | Option | • | |
| Asset/Lifecycle Tracking | Option | Option | • | |
| Fixed call out fees (frozen for 12 months) | Option | Option | • | |
| Emergency On Call | Option | Option | ||
| Site Audit | Option | • | ||
| Network Documentation tracking | Option | • | ||
| Advanced Consulting, ICT Strategy or Network Planning | Option | • | ||
| Monthly Reporting | Option | • | ||
| Discounted Labour & Hardware rates | Option | • | ||
| Fixed Monthly Pricing | n/a | • | ||
| Dedicated Account Manager | • | • | ||
| Scheduled Account Review | • | • | ||
| Service Level Agreement | • | • | ||
| Free remote Access - Limited Time Bases Sessions | n/a | • | ||
| Technical Point of Contact | n/a | • |
Onsite Maintenance Agreement
A flexible on demand maintenance agreement whereby we will react to your IT servicing needs as and when they may arise. This plan will suit businesses that are not totally dependant on their IT infrastructure to function. Agreed response times will ensure that your downtime is limited and within acceptable time frames
Benefits include:
- Confirmed response times
- Basic IT Consulting
- Clear understanding of services
- The option to upgrade to a scheduled maintenance plan (Remote Maintenance Agreement)
- Scheduled maintenance on site visits
Remote Maintenance Agreement
A flexible tailor made agreement that constantly monitors and maintains your IT Network through the use of Technology Centre's software agent; this will provide monitoring and alerting should any issues arise with your equipment and reduce issues through scheduled remote maintenance. This agreement type will reduce downtime and onsite presence of a service provider and will reduce the expense of Call Out Fees. Ideal for a budget conscience company.
Benefits Include:
- Scheduled proactive maintenance
- Basic IT Consulting
- Discounted labour rates
Additional Benefits May Include:
- Remote Access on Demand
- Asset lifecycle tracking
- Fixed Call Out Fees
- Fixed Term Contracts
- 24/7 Monitoring
- Emergency call out options
Service Level Agreement
A fixed term agreement that provides a wide range of benefits for your organisation. For businesses with a medium to large IT infrastructure our Service Level Agreements will ensure that you are covered for every eventuality. With scheduled remote and on site maintenance, direct points of contact and further options for services that you require, our SLA will leave you confident your IT service requirements are in the right hands!
Benefits Include:
- Scheduled proactive maintenance
- Scheduled maintenance on site visits
- Schedule Reviews
- Dedicated IT Contacts
- A dedicated Account Manager
- Detailed Service Level Agreement
- Basic IT Consulting
- Discounted hardware & labour rates
- Access to a qualified & experienced team of industry professionals
Additional Benefits May Include:
- Remote Access on Demand
- Asset lifecycle tracking
- Fixed Call Out Fees
- Fixed Term Contracts
- 24/7 Monitoring
- Emergency call out options
- Site Audits
- Monthly reporting
- Advanced IT Consulting including Network & Infrastructure design
Managed Services Agreement
Designed for companies so that IT requirements are fully managed on their behalf. MSA's work by means of a fixed monthly fee that covers a range of services which include but are not limited to Server & Network Support, Proactive Maintenance and Reporting.
Benefits Include:
- Scheduled proactive maintenance
- Scheduled maintenance on site visits
- Schedule Reviews
- Dedicated IT Contacts
- A dedicated Account Manager
- Detailed Service Level Agreement
- Basic IT Consulting
- Discounted hardware & labour rates
- Access to a qualified & experienced team of industry professionals
- Remote Access on Demand
- Asset lifecycle tracking
- Fixed Call Out Fees
- Fixed Term Contracts
- 24/7 Monitoring
- Site Audits
- Monthly reporting
- Advanced IT Consulting including Network & Infrastructure design
Additional Benefits May Include:
- Emergency call out options
